When you register or play on Bet Khela, certain personal information comes to us. This page clearly explains what we collect, why we collect it, and how we keep it secure.
Overview
From technical safeguards to policy commitments — six core pillars on which our privacy framework stands.
Creating an account on Bet Khela means you agree to this Privacy Policy. If you have any questions, our support team is available to help you in Bangla.
When you visit, register, or play on Bet Khela, certain information naturally reaches us. You have the right to know how we use it, how long we keep it, and how we keep it safe.
Bet Khela believes privacy is a fundamental right. Many online platforms write privacy policies that the average person simply cannot understand. We don't do that. This entire policy is written in plain, accessible language so that everyone — from a Dhaka rickshaw driver to a Chittagong business owner — can read and understand it.
We collect data solely to improve our service – never to harass you or sell your information. This commitment is the foundation of everything we do.
This Privacy Policy applies to all Bet Khela services – including the website, mobile version, and customer support channels.
Bet Khela only collects information that is genuinely necessary to provide our services. Requesting unnecessary data goes against our policy.
Information You Provide Directly:
| Data Type | When Collected | Purpose |
|---|---|---|
| Mobile Number | Upon Registration | OTP Verification & Communication |
| Full Name | Upon Registration | To verify identity |
| Date of Birth | Upon Registration | For Age Verification |
| Payment Information | On Deposit | To process transactions |
| NID / Passport | During KYC Verification | To verify identity and age |
With your consent, some information is collected automatically while you use the platform:
We never access your precise location (GPS), contacts, camera, or microphone — unless you have explicitly granted permission.
Bet Khela uses collected data solely for defined purposes. Using any information for unnecessary ends is strictly against our policy.
Bet Khela shares your information with third parties only in very limited circumstances and for specific reasons.
| Party | Reason | Control |
|---|---|---|
| Payment Providers (bKash, Nagad) | Transaction Processing | Only Necessary Data |
| Game Providers | Game Operations | Anonymised Data |
| Security Services | Fraud Prevention | Contractual Confidentiality |
| Government Authorities | Legal Obligations | By Order Only |
Some game providers may have servers based in other countries. In such cases, we verify that the provider complies with international data protection standards. Any personally identifiable information is anonymised before being transmitted to international servers.
Bet Khela never shares your full name, mobile number, or financial details with advertisers. That is our firm policy.
Bet Khela uses cookies on its website. Cookies are small text files stored in your browser that help remember your browsing experience.
| Cookie Type | Purpose | Validity |
|---|---|---|
| Maintaining login sessions, security | Deleted at End of Session | |
| Which games are most popular and where issues are occurring. | 30 Days | |
| Remembering language preferences and display settings. | 90 Days |
You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect how your login session functions. Turning off analytics and functional cookies will enhance your privacy, though some features may become limited.
Bet Khela does not use third-party advertising tracking cookies. Our analytics cookies are used exclusively to improve our own services.
You have specific rights over your data at Bet Khela. Exercising these rights is completely free, and we respond within a maximum of 7 business days.
You can request a full list of all the information we hold about you.
You may request corrections to any inaccurate or outdated information.
You may request that your data be deleted under certain circumstances.
You may object to your information being processed for specific purposes.
You can download your data in a machine-readable format.
You may temporarily restrict the processing of your data under specific circumstances.
You can request to opt out of promotional messages at any time.
Request to close your account and delete all data beyond legal retention requirements.
To exercise these rights, contact us via live chat or at support@betkhela.app. We typically respond within 7 business days.
Bet Khela does not retain your information beyond what is necessary. A specific retention period is defined for each category of data.
| Data Type | Retention Period | Reason |
|---|---|---|
| Core Account Information | 5 years after account closure | Legal Obligations |
| Financial Transaction Data | 7 Years | Banking Regulations |
| Game History | 3 Years | Dispute Resolution |
| Support Conversations | 2 years | Service Quality Improvement |
| KYC Documents | 5 years after account closure | Legal Requirements |
| Analytics Cookies | 30 Days | Service Improvement |
Upon expiry, data is securely deleted or anonymised.
Bet Khela operates strictly for users aged 18 and above. No one under the age of 18 is permitted to use our platform.
If your minor child has created a Bet Khela account without permission, please inform us immediately. We will close the account and delete all associated data.
We never knowingly collect information from minors. Should any such data be collected inadvertently, it will be deleted as soon as we are notified.
Bet Khela uses industry-leading technology and practices to keep your data secure.
Bet Khela may update this Privacy Policy from time to time, due to service improvements, new legal requirements, or technical changes.
If you have objections to the updated policy, please notify us within 14 days. You will be given the option to close your account after confirming any valid balance.
If you have any questions or complaints regarding our privacy policy, or wish to exercise your rights, please get in touch with us.
Responding to your privacy-related requests typically takes 7 business days. For urgent matters, please contact us via live chat.
Start Gaming Safely
Read our Privacy Policy? Go ahead and register with confidence. At Bet Khela, your data is protected, payments are fast, and support is available in Bangla.